1. Customer Satisfaction Toolkit for Iso 9001: 2000
by Kessler, Sheila 
Price: USD 1.99
Dealer: Alibris, ThriftBooks-Baltimore via Alibris
Description: ASQ Quality Press 2003 Softcover Very good May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. 

2. Customer Satisfaction Toolkit for ISO 9001 : 2000
by Sheila Kessler 
Price: USD 5.99
Dealer: Biblio, ThriftBooks
Description: Quality Press, Date: 2003. Spiral-bound. Very Good. Disclaimer:A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed. 2003. Quality Press ISBN 0873895592 9780873895590 [US] 

3. Customer Satisfaction Toolkit for ISO 9001: 2000
by Kessler, Sheila 
Price: USD 5.99
Dealer: Abebooks, ThriftBooks-Atlanta
Description: ISBN10: 0873895592, ISBN13: 9780873895590, [publisher: ASQ Quality Press] Softcover May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01 [AUSTELL, GA, U.S.A.] [Publication Year: 2002]