1. Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes
by Field, Patrick 
Price: USD 3.21
Dealer: Alibris, Once Upon A Time Books via Alibris
Description: Free Press 2010 paperback This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear. 

2. Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes
by Field, Patrick 
Price: USD 3.41
Dealer: Alibris, Zoom Books Company via Alibris
Description: Free Press 2010 Trade paperback Book is in good condition and may contain underlining or highlighting and minimal wear. The book can also include library labels. May not contain miscellaneous items (toys, dvds, etc). We offer 100% money back guarantee and fast customer support. 

3. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 3.84
Dealer: ZVAB, WorldofBooks
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. [Goring-By-Sea, WS, United Kingdom] [Publication Year: 2010]  

4. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 4.11
Dealer: AbebooksUK, WorldofBooks
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. [Goring-By-Sea, WS, United Kingdom] [Publication Year: 2010]  

5. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field Patrick 
Price: USD 7.60
Dealer: Biblio, Zoom Books Company
Description: UsedGood. Book is in good condition and may contain underlining or highlighting and minimal wear. The book can also include library labels. May not contain miscellaneous items (toys, dvds, etc). We offer 100% money back guarantee and fast customer support. ISBN 1451627351 9781451627350 [US] 

6. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 7.60
Dealer: Abebooks, Zoom Books Company
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Book is in good condition and may contain underlining or highlighting and minimal wear. The book can also include library labels. May not contain miscellaneous items (toys, dvds, etc). We offer 100% money back guarantee and fast customer support. [Lynden, WA, U.S.A.] [Publication Year: 2010]  

7. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field Patrick 
Price: USD 8.65
Dealer: Biblio, World of Books Ltd
Description: Paperback. Very Good. ISBN 1451627351 9781451627350 [GB] 

8. Dealing with an Angry Public : The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence, Field, Patrick 
Price: USD 8.96
Dealer: Abebooks, Better World Books: West
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Used book that is in excellent condition. May show signs of wear or have minor defects. [Reno, NV, U.S.A.] [Publication Year: 2010]  

9. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 10.02
Dealer: Abebooks, Books Unplugged
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Buy with confidence! Book is in acceptable condition with wear to the pages, binding, and some marks within [Amherst, NY, U.S.A.] [Publication Year: 2010]  

10. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 10.03
Dealer: Abebooks, Books Unplugged
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within [Amherst, NY, U.S.A.] [Publication Year: 2010]  

11. Dealing with an Angry Public : The Mutual Gains Approach to Resolving Disputes
by Susskind Lawrence Field Patrick 
Price: USD 10.43
Dealer: Biblio, Better World Books
Description: Free Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Free Press ISBN 1451627351 9781451627350 [US] 

12. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Lawrence Susskind; Patrick Field 
Price: USD 11.47
Dealer: Biblio, Ergodebooks
Description: Free Press, Date: 2010-11-08. Paperback. Good. 2010. Free Press ISBN 1451627351 9781451627350 [US] 

13. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick, Susskind, Lawrence 
Price: USD 11.67
Dealer: Abebooks, SecondSale
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. [Montgomery, IL, U.S.A.] [Publication Year: 2010]  

14. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence, and Field, Patrick 
Price: USD 13.99
Dealer: Alibris
Description: Free Press 2010 Trade paperback New. Trade paperback (US). Glued binding. 288 p. 

15. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence 
Price: USD 13.99
Dealer: AbebooksUK, Pieuler Store
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover 100% Customer Satisfaction Guaranteed ! The book shows some signs of wear from use but is a good readable copy. Cover in excellent condition. Binding tight. Pages in great shape, no tears. Not contain access codes, cd, DVD. [Suffolk, United Kingdom] [Publication Year: 2010]  

16. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence 
Price: USD 14.23
Dealer: AbebooksUK, Pieuler Store
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Book is in NEW condition. Satisfaction Guaranteed! Fast Customer Service!! [Suffolk, United Kingdom] [Publication Year: 2010]  

17. Dealing With an Angry Public : The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence; Field, Patrick 
Price: USD 15.16
Dealer: Abebooks, GreatBookPrices
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover [Columbia, MD, U.S.A.] [Publication Year: 2010]  

18. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 15.81
Dealer: Abebooks, GoldBooks
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover New Copy. Customer Service Guaranteed [Denver, CO, U.S.A.] [Publication Year: 2010]  

19. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 15.99
Dealer: Abebooks, Lucky's Textbooks
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover [Dallas, TX, U.S.A.] [Publication Year: 2010]  

20. Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes (Paperback Or Softback)
by Field, Patrick 
Price: USD 16.58
Dealer: Alibris, BargainBookStores via Alibris
Description: Free Press 11/8/2010 Paperback or Softback New in New jacket Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes (Paperback or Softback) 

21. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 16.76
Dealer: Abebooks, GF Books, Inc.
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. [Hawthorne, CA, U.S.A.] [Publication Year: 2010]  

22. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Lawrence Susskind, Patrick Field 
Price: USD 17.65
Dealer: AbebooksUK, Chiron Media
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press 2010-11-08] Softcover [Wallingford, United Kingdom] [Publication Year: 2010]  

23. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes (Paperback or Softback)
by Field, Patrick 
Price: USD 17.92
Dealer: Abebooks, BargainBookStores
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press 11/8/2010] Softcover Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes 0.95 [Grand Rapids, MI, U.S.A.] [Publication Year: 2010]  

24. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Susskind Lawrence 
Price: USD 18.99
Dealer: Biblio, Russell Books Ltd
Description: FREE PR. New. Special order direct from the distributor FREE PR ISBN 1451627351 9781451627350 [CA] 

25. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence 
Price: USD 18.99
Dealer: Abebooks, Russell Books
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: FREE PR] Softcover Special order direct from the distributor [Victoria, BC, Canada] [Publication Year: 2010]  

26. Dealing With an Angry Public : The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence; Field, Patrick 
Price: USD 20.64
Dealer: AbebooksUK, GreatBookPricesUK
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover [Castle Donington, DERBY, United Kingdom] [Publication Year: 2010]  

27. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 21.54
Dealer: Abebooks, GoldenWavesOfBooks
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover New. Fast Shipping and good customer service [Fayetteville, TX, U.S.A.] [Publication Year: 2010]  

28. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Lawrence Susskind 
Price: USD 21.97
Dealer: Biblio, Ria Christie Collections
Description: New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes. ISBN 1451627351 9781451627350 [GB] 

29. Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence 
Price: USD 21.99
Dealer: Alibris, Russell Books via Alibris
Description: Free Press 2010 Trade paperback New Special order direct from the distributor. 

30. Dealing with an Angry Public (Paperback)
by Lawrence Susskind 
Price: USD 22.30
Dealer: Abebooks, Grand Eagle Retail
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Simon & Schuster, New York] Softcover Paperback. Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars. Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics.In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole. We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace.In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. [Wilmington, DE, U.S.A.] [Publication Year: 2010]  

31. Dealing With an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Susskind Lawrence/ Field Patrick 
Price: USD 23.54
Dealer: Biblio, Revaluation Books
Description: Free Pr, Date: 2010. Paperback. New. 276 pages. 8.75x6.00x0.75 inches. 2010. Free Pr ISBN 1451627351 9781451627350 [GB] 

32. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Field, Patrick, and Susskind, Lawrence 
Price: USD 23.99
Dealer: Alibris, Ria Christie Books via Alibris
Description: Free Press 2010 Trade paperback New. Trade paperback (US). Glued binding. 288 p. 

33. Dealing With an Angry Public: The Mutual Gains Approach to Resolving Disputes
by Susskind, Lawrence/ Field, Patrick 
Price: USD 24.04
Dealer: AbebooksUK, Revaluation Books
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Pr] Softcover 276 pages. 8.75x6.00x0.75 inches. In Stock. [Exeter, United Kingdom] [Publication Year: 2010]  

34. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Patrick Field 
Price: USD 24.61
Dealer: Biblio, The Saint Bookstore
Description: Paperback / softback. New. ISBN 1451627351 9781451627350 [GB] 

35. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 25.00
Dealer: Abebooks, California Books
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover [Miami, FL, U.S.A.] [Publication Year: 2010]  

36. Dealing With an Angry Public the Mutual Gains Approach to Resolving Disputes
by Patrick Field 
Price: USD 28.02
Dealer: Alibris, Books2anywhere via Alibris
Description: Simon & Schuster 11/8/2010 12: 00: 00 AM Softcover PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK. 

37. Dealing With an Angry Public the Mutual Gains Approach to Resolving Disputes
by Patrick Field 
Price: USD 29.13
Dealer: Alibris, Paperbackshop International via Alibris
Description: Simon & Schuster 11/8/2010 12: 00: 00 AM Softcover PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK. 

38. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 29.44
Dealer: Abebooks, Front Cover Books
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover [Denver, CO, U.S.A.] [Publication Year: 2010]  

39. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Lawrence Susskind Patrick Field 
Price: USD 31.89
Dealer: Biblio, Ergodebooks
Description: Free Press, Date: 2010-11-08. 1. Paperback. Used:Good. 2010. Free Press ISBN 1451627351 9781451627350 [US] 

40. Dealing with an Angry Public : The Mutual Gains Approach to Resolving Disputes
by Lawrence Susskind 
Price: USD 33.43
Dealer: AbebooksDE, AHA-BUCH GmbH
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover nach der Bestellung gedruckt Neuware - Printed after ordering - Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard 'Angry Public' seminars.Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them. [Einbeck, Germany] [Publication Year: 2010]  

41. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 33.44
Dealer: Abebooks, GF Books, Inc.
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Book is in NEW condition. [Hawthorne, CA, U.S.A.] [Publication Year: 2010]  

42. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 48.11
Dealer: Abebooks, Hafa Adai Books
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover [Moncks Corner, SC, U.S.A.] [Publication Year: 2010]  

43. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 52.17
Dealer: Abebooks, Wizard Books
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover New [Long Beach, CA, U.S.A.] [Publication Year: 2010]  

44. Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
by Field, Patrick 
Price: USD 55.02
Dealer: Abebooks, GoldenDragon
Description: ISBN10: 1451627351, ISBN13: 9781451627350, [publisher: Free Press] Softcover Buy for Great customer experience [Houston, TX, U.S.A.] [Publication Year: 2010]