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Good advice is always certain to be ignored, but that's no reason not to give it.
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Simon & Schuster, United States, New York] Softcover Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. [Goring-By-Sea, WS, United Kingdom] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Simon & Schuster, United States, New York] Softcover Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. [Goring-By-Sea, WS, United Kingdom] [Publication Year: 1990]
Free Press, Date: 1990-Mar-19. Hardcover. Very Good. 6x0x9. Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight. 1990. Free Press ISBN 0029357012 9780029357019 [US]
Free Press 1990 hardcover Good Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! [Dallas, TX, U.S.A.] [Publication Year: 1990]
Zeithami, Valarie A. and Parasuraman, A. and Barry, Leonard L.
USD
2.54
Reuseabook /ZVAB
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading. [Gloucester, GLOS, United Kingdom] [Publication Year: 1990]
Zeithami, Valarie A. and Parasuraman, A. and Barry, Leonard L.
USD
2.71
Reuseabook /AbebooksUK
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading. [Gloucester, GLOS, United Kingdom] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Salissures sur la tranche. Couverture différente. Edition 1990. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Soiling on the side. Different cover. Edition 1990. Ammareal gives back up to 15% of this book's net price to charity organizations. [Morangis, France] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Used book that is in excellent condition. May show signs of wear or have minor defects. [Reno, NV, U.S.A.] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Simon and Schuster] Hardcover Describes the five attributes of quality service and explains how to identify customer expectations Please note the image in this listing is a stock photo and may not match the covers of the actual item. [Grand Rapids, OH, U.S.A.] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. [Montgomery, IL, U.S.A.] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: -] Hardcover Delivering Quality Service: Balancing Customer Perceptions and Expectations This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. [Wallingford, United Kingdom] [Publication Year: 1990]
Wonder Book - Member ABAA/ILAB via Alibris /Alibris
Free Press 1990 Hard cover Very Good Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.
Wonder Book - Member ABAA/ILAB via Alibris /Alibris
Free Press 1990 Hard cover Good Good condition. Good dust jacket. \ A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
The Free Press, Date: 1990-03-18. hardcover. Good. 7x1x10. Book is in good condition. Unclipped dust jacket. 1990. The Free Press ISBN 0029357012 9780029357019 [GB]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: -] Hardcover Delivering Quality Service: Balancing Customer Perceptions and Expectations This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. [Wallingford, United Kingdom] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: - -] Hardcover This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. [Reading, United Kingdom] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Salissures sur la tranche. Couverture différente. Edition 1990. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Soiling on the side. Different cover. Edition 1990. Ammareal gives back up to 15% of this book's net price to charity organizations. [Morangis, France] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover Book is in good condition. Unclipped dust jacket. [Doncaster, United Kingdom] [Publication Year: 1990]
The Free Press, Date: 1990. Hardcover. Good. Former library book. Slight signs of wear on the cover. Soiling on the side. Different cover. Edition 1990. Ammareal gives back up to 15% of this book's net price to charity organizations. 1990. The Free Press ISBN 0029357012 9780029357019 [FR]
Free Press 1990 Hardcover Used-Good Moderate wear. May have minor sticker residue or marks or writing. Our service is second to no other seller because we use easy to remove inventory tags and try to ship every day so your book arrives quicker! As a small independent book store in the Midwest we thank you for the support. Satisfaction guaranteed in all transactions. Let us know what we can do to help!
Free Press. Used - Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp. Free Press ISBN 0029357012 9780029357019 [US]
Free Press. Used - Good. Good condition. Good dust jacket.\ A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Free Press ISBN 0029357012 9780029357019 [US]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. [Dunfermline, United Kingdom] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. [Frederick, MD, U.S.A.] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. [Frederick, MD, U.S.A.] [Publication Year: 1990]
Zeithaml Valarie A; Parasuraman A; Berry Leonard L.
USD
5.84
Alcana Libros /Biblio
New York.: Free Press Oxford Maxwell Macmillan cDate: 1990., 1990.. Hardcover. Sobrecubierta deslucida. Good. 25 cm. 226 p. Encuadernación en tapa dura de editorial con sobrecubierta. Idioma Inglés. Valarie Zeithaml, A. Parasuraman, Leonard L. Berry . Sobrecubierta deslucida. ISBN: 0029357012 Customer service., Service industries - Quality control - Mathematical models., Customer services., Customer service., Service industries - Quality control - Mathematical models 1990. Free Press Oxford Maxwell Macmillan c1990. ISBN 0029357012 9780029357019 [ES]
Free Press, March Date: 1990. Hardcover . Used - Good. Moderate wear. May have minor sticker residue or marks or writing. Our service is second to no other seller because we use easy to remove inventory tags and try to ship every day so your book arrives quicker! As a small independent book store in the Midwest we thank you for the support. Satisfaction guaranteed in all transactions. Let us know what we can do to help! 1990. Free Press ISBN 0029357012 9780029357019 [US]
Free Press, Date: 1990. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed. 1990. Free Press ISBN 0029357012 9780029357019 [US]
Free Press. Used - Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Free Press ISBN 0029357012 9780029357019 [GB]
Free Press. Used - Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Free Press ISBN 0029357012 9780029357019 [GB]
Free Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Free Press ISBN 0029357012 9780029357019 [US]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press March 1990] Hardcover Moderate wear. May have minor sticker residue or marks or writing. Our service is second to no other seller because we use easy to remove inventory tags and try to ship every day so your book arrives quicker! As a small independent book store in the Midwest we thank you for the support. Satisfaction guaranteed in all transactions. Let us know what we can do to help! [Yankton, SD, U.S.A.] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction! [Mt. Prospect, IL, U.S.A.] [Publication Year: 1990]
ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780029357019 [Lincoln, United Kingdom] [Publication Year: 1990]
Zeithaml, Valarie A.; Berry, Leonard L.; Parasuraman, A.
USD
8.95
A2ZBooks via Alibris /Alibris
New York, NY The Free Press 1990 Hardcover Very Good Condition Some marking most of the Text appears clean...Nice book and binding...Multiple copies available this title. Quantity Available: 4. ISBN: 0029357012. ISBN/EAN: 9780029357019. Pictures of this item not already displayed here available upon request. Inventory No: 1560730162.
Zeithaml Valarie A.; Berry Leonard L.; Parasuraman A
USD
8.95
A2zbooks /Biblio
The Free Press, New York, NY, Date: 1990. Hardcover. Very Good Condition. Some marking most of the Text appears clean... Nice book and binding... Multiple copies available this title. Quantity Available: 4. ISBN: 0029357012. ISBN/EAN: 9780029357019. Pictures of this item not already displayed here available upon request. Inventory No: 1560730162. . 9780029357019 1990. The Free Press ISBN 0029357012 9780029357019 [US]
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DISCLOSURE:
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission at no extra cost to you. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network, Amazon and Alibris.
