The New Administrative Professional: Essential Emotional Intelligence Skills for Today's New "Middle Management"

he difference between the titles administrative assistant and administrative professional is more than semantic. Administrative professional connotes someone who sees their position as a chosen career, not just a job. A career with a defined body of knowledge with best practices and high standards. An individual who views their job this way, is a true professional and an important member of the management team. The NEW Administrative Professional is designed to provide you with the tools and specialized skills needed to be more valuable to your boss, your organization and yourself. Benefits: Make the vital transition from administrative assistant to administrative professional Increase credibility as your boss's representative Apply best practices for effectively prioritizing your time and activities Better juggle people, paper, projects and priorities Analyze your personal Behavioral Styles Profile Enable behavioral style differences to work for you and not against you Establish increased rapport with others Deal effectively with different and sometimes difficult people Identify and avoid the administrative professional's deadliest trap Foster collaboration and influence Outcomes Increase your ability to exert influence without authority Remove roadblocks to teamwork and harmony Recognize and deal with the early signs of stress: what your body is telling you Learn to turn stress into personal energy Enhance your reputation and personal image Receive deserved recognition