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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company [Buy it!] | Michelli, Joseph | USD 2.98 (Fri May 24 13:10:09 2024) | Alibris | ThriftBooks-Atlanta via Alibris | McGraw-Hill Companies 2008 Hardcover Good Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. |