University of California Press, Date: 2012. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. 2012. University of California Press ISBN 0520272943 9780520272941 [US]

University of California Press. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. University of California Press ISBN 0520272943 9780520272941 [US]

University of California Press. Third Edition, Updated with a New Preface. Acceptable. Acceptable. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported University of California Press ISBN 0520272943 9780520272941 [US]

ISBN10: 0520272943, ISBN13: 9780520272941, [publisher: University of California Press 2012-04-13, Berkeley, Calif. |London] Softcover Language: ENG
[London, United Kingdom] [Publication Year: 2012]

Berkeley, Calif. |London University of California Press 2012 Updated ed. Trade paperback New in new dust jacket.

ISBN10: 0520272943, ISBN13: 9780520272941, [publisher: University Of California Apr 2012] Softcover Neuware -In private life, we try to induce or suppress love, envy, and anger through deep acting or 'emotion work,' just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we 'ought' to feel, we take guidance from 'feeling rules' about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a 'gift exchange' of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be 'nicer than natural.' The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being 'nastier than natural.' Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and ...
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Paperback / softback. New. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. ISBN 0520272943 9780520272941 [GB]

Paperback / softback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers ISBN 0520272943 9780520272941 [GB]

ISBN10: 0520272943, ISBN13: 9780520272941, [publisher: University of California Press, Berkerley] Softcover Paperback. In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules ...