ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill] Hardcover 1st edition. 224 pages. 8.75x5.75x1.00 inches. In Stock.
[Exeter, United Kingdom] [Publication Year: 2008]

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education - Europe] Hardcover First Edition Hardcover. Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones ...
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New. . ISBN 0071548335 9780071548335 [US]

New. . ISBN 0071548335 9780071548335 [US]

UsedLikeNew. Remainder mark ISBN 0071548335 9780071548335 [US]

UsedLikeNew. Remainder mark ISBN 0071548335 9780071548335 [US]

UsedVeryGood. signs of little wear on the cover. ISBN 0071548335 9780071548335 [US]

UsedVeryGood. signs of little wear on the cover. ISBN 0071548335 9780071548335 [US]

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education] Hardcover First Edition Special order direct from the distributor
[Victoria, BC, Canada] [Publication Year: 2008]

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Professional] Hardcover When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company s success and cu.
[Greven, Germany] [Publication Year: 2008]
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ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: Mcgraw-Hill Jul 2008] Hardcover Neuware - Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.The New ...
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ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education] Hardcover Book is in NEW condition.
[Hawthorne, CA, U.S.A.] [Publication Year: 2008]

McGraw-Hill Companies 2008 Hard cover Fine Remainder mark.

McGraw-Hill Companies 2008 Hard cover Signed by author. Not personalized. First Edition, first printing with full number line in fine / like new condition. The dust jacket is clean and undamaged. Pages are clean. Boards are solid, and spine is square and tight. Unclipped DJ. No remainder mark. All items guaranteed, and a portion of each sale supports social programs in Los Angeles. Ships from CA.

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education] Hardcover
[Castle Donington, DERBY, United Kingdom] [Publication Year: 2008]
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ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Professional] Hardcover When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company s success and cu.
[Greven, Germany] [Publication Year: 2008]
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ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: Mcgraw-Hill Jul 2008] Hardcover Neuware - Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.The New ...
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ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education - Europe] Hardcover First Edition 2008. 1st Edition. Hardcover. When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels. Num Pages: 304 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 226 x 146 x 28. Weight in Grams: 490. . . . . .
[Galway, GY, Ireland] [Publication Year: 2008]

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education] Hardcover Very Good Condition! Inscribed by author,Tight clean copy, no marks no tears. Email Notification. Satisfaction Guaranteed.
[Newbury Park, CA, U.S.A.] [Publication Year: 2008]

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education - Europe] Hardcover New copy - Usually dispatched within 4 working days.
[Southport, United Kingdom] [Publication Year: 2008]

Hardback. New. When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels. ISBN 0071548335 9780071548335 [GB]

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education] Hardcover Book is in NEW condition. Satisfaction Guaranteed! Fast Customer Service!!
[Suffolk, United Kingdom] [Publication Year: 2008]
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ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education] Hardcover
[Dallas, TX, U.S.A.] [Publication Year: 2008]

ISBN10: 0071548335, ISBN13: 9780071548335, [publisher: McGraw-Hill Education] Hardcover In
[Uxbridge, United Kingdom] [Publication Year: 2008]

McGraw-Hill Education 7/16/2008 12: 00: 00 AM Hardcover New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.