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1. Delivering quality service Buy it!

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Zeithaml, Valarie A; Parasuraman, A; Berry, Leonard L.
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ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press Oxford Maxwell Macmillan c1990.] Hardcover Customer service., Service industries - Quality control - Mathematical models., Customer services., Customer service., Service industries - Quality control - Mathematical models Delivering quality service : balancing customer perceptions and expectations Free Press Oxford Maxwell Macmillan c1990. New York. 1990. 25 cm. 226 p. Encuadernación en tapa dura de editorial con sobrecubierta. Idioma Inglés. Valarie Zeithaml, A. Parasuraman, Leonard L. Berry . Sobrecubierta deslucida. ISBN: 0029357012 (=2384728=) LI230
[Madrid, Spain] [Publication Year: 1990]
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2. Delivering Quality Service Buy it!

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Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L.
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ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.1
[AUSTELL, GA, U.S.A.] [Publication Year: 1990]
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3. Delivering Quality Service Buy it!

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Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L.
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Free Press 1990 Hardcover Good Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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