ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Simon & Schuster, United States, New York] Softcover Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
[Goring-By-Sea, WS, United Kingdom] [Publication Year: 1990]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press Oxford Maxwell Macmillan c1990.] Hardcover Customer service., Service industries - Quality control - Mathematical models., Customer services., Customer service., Service industries - Quality control - Mathematical models Delivering quality service : balancing customer perceptions and expectations Free Press Oxford Maxwell Macmillan c1990. New York. 1990. 25 cm. 226 p. Encuadernación en tapa dura de editorial con sobrecubierta. Idioma Inglés. Valarie Zeithaml, A. Parasuraman, Leonard L. Berry . Sobrecubierta deslucida. ISBN: 0029357012 (=2384728=) LI230
[Madrid, Spain] [Publication Year: 1990]
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Free Press 1990 Hardcover Good Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Free Press 1990 hardcover Good Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading.
[Gloucester, GLOS, United Kingdom] [Publication Year: 1990]

Free Press 1990-Mar-19 Hardcover Very Good Size: 6x0x9; Signed by one of the authors. Hardcover. Very Good in Very Good dust jacket. Clean, tight.

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Used book that is in excellent condition. May show signs of wear or have minor defects.
[Reno, NV, U.S.A.] [Publication Year: 1990]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.
[Montgomery, IL, U.S.A.] [Publication Year: 1990]

Free Press 1990 Hard cover Very Good Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.

The Free Press, Date: 1990-03-18. hardcover. Good. 7x1x10. Book is in good condition. Unclipped dust jacket. 1990. The Free Press ISBN 0029357012 9780029357019 [GB]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: - -] Hardcover This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
[Reading, United Kingdom] [Publication Year: 1990]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover Book is in good condition. Unclipped dust jacket.
[Doncaster, United Kingdom] [Publication Year: 1990]

The Free Press, Date: 1990. Hardcover. Good. Former library book. Slight signs of wear on the cover. Soiling on the side. Different cover. Edition 1990. Ammareal gives back up to 15% of this book's net price to charity organizations. 1990. The Free Press ISBN 0029357012 9780029357019 [FR]

Free Press. Used - Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp. Free Press ISBN 0029357012 9780029357019 [US]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover
[Houston, TX, U.S.A.] [Publication Year: 1990]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
[Dunfermline, United Kingdom] [Publication Year: 1990]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.
[Frederick, MD, U.S.A.] [Publication Year: 1990]

index included 226 pages. Date: 1990. Free Press ISBN 0029357012 9780029357019 [US]

Free Press, Date: 1990. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed. 1990. Free Press ISBN 0029357012 9780029357019 [US]

Free Press. Used - Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Free Press ISBN 0029357012 9780029357019 [GB]

Free Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Free Press ISBN 0029357012 9780029357019 [US]

Free Press 1990-03-19 Hardcover Like New HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907.

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: Free Press] Hardcover HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!
[Mt. Prospect, IL, U.S.A.] [Publication Year: 1990]

ISBN10: 0029357012, ISBN13: 9780029357019, [publisher: The Free Press] Hardcover This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780029357019
[Lincoln, United Kingdom] [Publication Year: 1990]

The Free Press, New York, NY, Date: 1990. Hardcover. Very Good Condition. Some marking most of the Text appears clean... Nice book and binding... Multiple copies available this title. Quantity Available: 4. ISBN: 0029357012. ISBN/EAN: 9780029357019. Pictures of this item not already displayed here available upon request. Inventory No: 1560730162. . 9780029357019 1990. The Free Press ISBN 0029357012 9780029357019 [US]