ISBN10: 190243398X, ISBN13: 9781902433981, [publisher: Triarchy Press Ltd] Softcover nach der Bestellung gedruckt Neuware - Printed after ordering - The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies and plans.This audit is the ideal business tool for any company seeking to analyse and improve customer satisfaction levels. It first explains the customer satisfaction process in detail, then analyses why companies fail to satisfy their customers and sets out a framework - the Stages of Excellence Framework - within which to implement an effective customer service programme. The audit sets out questions that you will ask at each of these eight stages: Understand customer requirements Analyse current capabilities Assess competitors' capabilities Identify gaps Identify options to gain strategic service advantage Analyse trade-offs Select service dimensions Structure service offerings and set goals Overall, the audit will help you to: Understand and define customers' needs and requirements Analyse your current capabilities Assess your competitors' capabilities Measure gaps between your capabilities and your customers' requirements Compare the options for gaining a strategic service advantage Analyse costs, benefits, risks and trade-offs Develop new strategies, ...
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Cambridge Strategy Publications Ltd 7/4/2008 12: 00: 00 AM Softcover PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.

ISBN10: 190243398X, ISBN13: 9781902433981, [publisher: CAMBRIDGE STRATEGY PUBLICATIONS 2008-07] Softcover
[Wallingford, United Kingdom] [Publication Year: 2008]

ISBN10: 190243398X, ISBN13: 9781902433981, [publisher: Triarchy Press Ltd] Softcover
[Dallas, TX, U.S.A.] [Publication Year: 2008]

Cambridge Strategy Publications Ltd 7/4/2008 12: 00: 00 AM Softcover New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.

Triarchy Press Ltd. Used - Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry. Triarchy Press Ltd ISBN 190243398x 9781902433981 [GB]

New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The The Customer Satisfaction Audit. ISBN 190243398x 9781902433981 [GB]