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Bloomsbury Academic, Date: 1999-04-30. hardcover. Used:Good. 1999. Bloomsbury Academic ISBN 1567201539 9781567201536 [US]

Hard Cover. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The Strategic Communication in Crisis Management: Lessons from the Airline Industry. ISBN 1567201539 9781567201536 [GB]

Bloomsbury Publishing Plc 1/30/1999 12: 04: 00 AM Hardcover PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.

ISBN10: 1567201539, ISBN13: 9781567201536, [publisher: Bloomsbury Publishing Plc, Westport] Hardcover Hardcover. Communicating successfully is crucial if an organization is to survive and recover from a crisis. Focusing on the airline industry and some of the most recent headline-making disasters, Dr. Ray looks at organizational crises, the communications strategies employed by organizations when responding to crises, and the factors that influence the effectiveness of this strategic communication. She maintains that our understanding of crisis and the implications for strategic crisis communications in all industries can be based on two valid assumptions. First, crises may be viewed in terms of phases. Second, they are best understood from a system perspective. This is particularly important when we realize that how stakeholders see crises and how professional communicators see them may be entirely different, and that their viewpoints will vary at various crisis stages.Dr. Ray begins with an introduction that reviews the U.S. airline industry's safety system, followed by a chapter on organizational crises and crisis communications. The remaining chapters are divided into sections reflecting Dr. Ray's simplified model of crisis stages: pre-crisis, crisis, and post-crisis. Here she explores conditions which lead to major aviation disasters and other crises, contingency planning, crisis management, crisis communication, and post-crisis investigation by the ...